Deborah Kitchen    602-471-0290


Personal Virtual Assistant

Grand Rapids Michigan

2008 – Present
Using the skills I have learned from previous employers I’ve created my own job. I assist small businesses as needed.

Each client is a little different so the needs are always different.

For example I have assisted a small computer company with Invoicing, a Bail Bondsman with skip tracing & a new landscaping company with setting up their office.


Grand Rapids Michigan

2012 – 2017

CSR & Accommodation Services

●Customer Service & Retention.

●Online Research.

●Assist with some sales advice.

●Advise how to use the website.

●Handle complaints using trained procedures.

●Strong verbal & written skills.

●Follow up with customers & hotelier when necessary.


Pfeiffer Lincoln Mercury

Grand Rapids

2004- 2012

●Collections & Small Claims Specialist

●Account management.

●Monitor delinquent accounts.

●Basic Account Reconciliation

●Set up payment arrangements.

●Coordinate with courts and,

attorneys to collect debt and recover assets.

●Knowledge of the Accurint database.

●Knowledge of Acct. receivables & AR software (Peachtree)

●Microsoft Word, Excel, & office

●Distribution of monthly reports to managers

●Reporting directly to the CEO & President of the company




●Paralegal Studies

Grand Rapids

2005 to 2005


Community College – General Studies

Grand Rapids

1993 to 1993



The Magic of successful collections

Lorman Education Group



The Saturday Bee Post




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